What is my Username? Student ID? Password?
Issue:
You are a new or returning student, and you need to know what your username and/or password are for your SCC Account.
Resolution - New Students:
All students receive an email from helpdesk@salemcc.edu with the subject of "Welcome to your Salem Community College" at the time of account creation. This email is sent to the personal email address you provided on your SCC Application. Be sure to check your Spam folder for the email if you cannot find it in your Inbox.
This email outlines your username/Student ID Number (Which are both the same); your student email address, as well as a temporary one-time use password. The credentials email explains that you will be forced to change it upon your first sign-in to the Online Services Portal.
Resolution - Returning Students:
Returning Student after 1+ Years Away:
If you are a student who is returning after more than one Academic year of non-attendance, you will receive a Welcome Back email from helpdesk@salemcc.edu. It, like your original Credentials Email, will contain your Username / Student ID, student email address, and a temporary password. Once again, you will be forced to reset it upon first time signing into the Online Services Portal.
Returning Student within 1 Year of Last Semester:
You will need to locate your original credentials email to retrieve your information. If you do not remember your password, you will need to utilize the "Forgot Password" function of the Online Services Portal to reset your password. Note that you will need access to one of your chosen Multi-Factor Authentications Options to do so. If you do not have access to that option(s), you will need to contact the Help Desk at helpdesk@salemcc.edu
In some special cases, a returning student may receive a different ID number than the one they had when they originally attended. In this scenario, they would receive a new Credentials Email with the new information.
If you are still experiencing issues after this, you will need to call the Help Desk at 856-351-2671 for further account recovery or email at helpdesk@salemcc.edu