How do I enroll in Online Services 2FA?
Two Factor Authentication, also known as 2FA, is required for access for all employees to the Online Services Portal from any location. No Employee can access the portal without 2FA.
This enrollment process requires you to have the following:
NOTE: Please see the article about How do I transfer OTPs to a new Device? to learn how to transfer your OTPs when you get a new Smartphone.
Step 1
Navigate to the Online Services Portal page, available from the Faculty / Staff page. You must browse to this page on your computer or other device that does not have Google Authenticator.
Enter in your credentials for your SCC Account and press "Login" (Fig 1). The Online Services Portal will automatically enter "@salemcc.edu" for you if you do not add it yourself.
Fig 1 - Enter in Your Credentials
Step 2
Select the type of Smartphone Device you have (Fig 2). The most common two are either iPhone or Android. If you do not have a device that is compatible with any of the selections, please create a ticket with the Help Desk.
Fig 2 - Select your Phone Type
Step 3
From your Smartphone, launch the "Google Authenticator" application. If you're prompted to setup for the first time, select "Scan a QR Code".
If this is not your first time using Google Authenticator, select the "+" icon in the lower right hand corner of the application, and select the "Scan a QR Code" option.
Your phone may at this point prompt you to give permission for Google Authenticator to your device's camera, select "Allow".
Your device's camera will now open within the Google Authenticator app. Hold the camera up to your computer to scan the QR Code that was generated after you selected your phone type (See Fig 3)
Fig 3 - Scan the QR Code with the Google Authenticator App
Upon scanning the QR Code, an entry named "Salem Community College SSO" will appear, with a six digit code generating beneath it. These codes are generated every 30 seconds, as represented by a diminishing clock, and will no longer be valid once that time has expired. These codes are known as your "One Time Password", commonly referred to as an OTP.
For ease of reading, these six digits are separated by a space. DO NOT enter the six digits with any spaces.
You will need to enter the generated six digits into the "2nd Factor / One Time Passcode" and select "Continue".
As long as you entered the six digit OTP before they expired, you should see the "Mobile Auth Enabled Successfully" screen (Fig 3A).
Fig 3A - Mobile Auth Enabled Successfully Screen
Logging In to Online Services Portal
Having successfully completed the enrollment of your 2nd Factor Authentication, you will be returned back to the Online Services Portal to finish logging in. You will see the "Multi-Factor Login Required" Screen (Fig 4), where it will prompt you to enter in the One-Time Passcode. By this time it may be the same or a new generated code as in Step 3.
Simply refer back to your Smartphone device and enter in the latest code being generated, and select the "Login" button. You will now be logged into the Online Services Portal and have access to all applications within.
Fig 4 - Mutli-Factor Login Required Screen
As a reminder, if you are planning on replacing your smart device, or have lost your device or uninstalled the Authenticator App, review the "Getting a New Phone / Lost Phone" article.
If you have any issues with the enrollment process, please contact the Help Desk.