Sending Emails with Attachments Results in a Bounce back

If you are attempting to send an e-mail to someone as an SCC Employee with an attachment, and regularly receive a bounce back email, it is likely the result of us blocking the file attachment.

One of the most common causes of a bounce back message is sending a Word Document in the older, vulnerable "*.doc" format. The .doc format was replaced in 2007 by the more secure "*.docx" format.

The older .doc format is routinely used to deliver malware and other undesirable applications, which is why it is blocked.

The easiest way is to save your document as the new .docx format, available in Microsoft Office 2007 and newer. Simply open the document, select "Save As" . Change the dropdown menu from "Word 97-2003 Document (*.doc)" to "Word Document (*.docx)".

Attach the new version to your email and it should now get delivered. Alternatively, you can save and send as a .PDF as well.

There are other file formats that are also prevented from being delivered to SCC. If you think you may have sent something that is blocked, have the person you are trying to send it to to Contact SCC's Help Desk to review the email and review what options they have for getting the email delivered.