Invalid Username Error
Problem:
When attempting to sign into the Online Services Portal, you receive an "Invalid Username" error message.
Resolution:
Be sure that for your username, you are only entering in your Student ID number.
Student ID Numbers are in the format of:
P0000XXXXX
If your browser is auto-filling in any additional information, try to launch a new Private Browsing Session to prevent this from occurring.
Retrieving Student ID Number:
If you do not remember your Student ID Number, you can retrieve it from the Credentials Email you received when your account was first created.
In the personal email we have on file for you, located the credentials email from the Help Desk (helpdesk@salemcc.edu).
Still having issues?:
If you cannot locate the email from when your account was first created, or you no longer have access to that email address, you will need to contact the Help Desk at 856-351-2671 during business hours, and we will be able to release your Student ID number to you.