Cause of Issue

This error is a back-end issue due to older accounts that have not been automatically enrolled with the Self-Service portal. Previously, with older version of Self-Service, students were required to enroll their information with the portal during their first sign-in.

This process was turned into an automatic one with the latest versions of Self-Service, where all enrollment is done on the back-end of the process.

Resolution

Create a ticket with the Help Desk and they will manually enroll you within Self-Service so that you can proceed with any Self-Service services.