Issue: You need to change your password, whether it's expiring soon, expired, or your simply don't remember what it was. Resolution - Password Reset Portal The Password Reset Portal is the singular location for your Password needs.  Resolution - I Know My Password If you know your password, you can simply use the "Change Password" option on the Password Reset Portal. Simply enter in your current, non-expired credentials, and it will prompt you to create your new password. Once you have successfully changed your password, it will give you another 180 days before it will expire.  Do note that after changing your password, it can take upwards of five (5) minutes to sync across all SCC Services. It is highly recommended you wait the entire five minutes before attempting to use it to avoid gaining strikes and potentially locking your account for 30 minutes.  Resolution - I Don't Know My Password / Password Expired If you do not remember your password, or if it has expired, you will need to use the "Forgot Password" option on the Password Reset Portal.  You will enter your username, and an email will be sent to the personal email address you used on your SCC application with a PIN code. DO NOT NAVIGATE AWAY FROM THE PASSWORD RESET PORTAL PAGE. Navigating away from it will invalidate the PIN Code sent to you, and will require you to start the process over again. Use a new tab, browser window, or other device to retrieve the PIN Code.  Once you have entered in the PIN Code and successfully authenticated, you will be allowed to create a new password. Follow the on-screen instructions and you will successfully set a new password. Do note that after changing your password, it can take upwards of five (5) minutes to sync across all SCC Services. It is highly recommended you wait the entire five minutes before attempting to use it to avoid gaining strikes and potentially locking your account for 30 minutes..  If you have further issues, please create a Help Desk Ticket. 

Issue: You are a new or returning student, and you need to know what your username and/or password are for your SCC Account. Resolution - New Students: All students receive an email from helpdesk@salemcc.edu with the subject of "Welcome to your Salem Community College" at the time of account creation. This email is sent to the personal email address you provided on your SCC Application. Be sure to check your Spam folder for the email if you cannot find it in your Inbox. This email outlines your username/Student ID Number (Which are both the same); your student email address, as well as a temporary one-time use password. This email explains how to use the One Time Password to change your password to one of your choosing by utilizing the Password Reset Portal. Failing to follow the instructions for changing the password can result in you being locked out of your account and being unable to access School Resources or register for courses. You will then have to use the "Forgot Password" option of the Password Reset Portal, or contact the Help Desk for a password reset.  Resolution - Returning Students: If you are a returning student, you may still be able to find your original Credentials Email from when you first attended. This will allow you to find your Username/Student ID, but the password may be incorrect / expired.  In some special cases, a returning student may receive a different ID number than the one they had when they originally attended. In this scenario, they would receive a new Credentials Email with the new information. If you are unable to find your original Credentials Email, or find your password is expired, you can use the Password Reset Portal to recover both your username and password. To regain your Username, you must know the original and have access to the personal email address you applied to the college with.  If you are still experiencing issues after this, you will need to call the Help Desk at 856-351-2671 for further account recovery. 

Cause of Issue This error is a back-end issue due to older accounts that have not been automatically enrolled with the Self-Service portal. Previously, with older version of Self-Service, students were required to enroll their information with the portal during their first sign-in. This process was turned into an automatic one with the latest versions of Self-Service, where all enrollment is done on the back-end of the process. Resolution Create a ticket with the Help Desk and they will manually enroll you within Self-Service so that you can proceed with any Self-Service services. 

Issue You are attempting to sign into the Online Services Portal and have received five strikes, locking your account. OR You are attempting to sign into an SCC computer and have entered in your password incorrectly too many times, locking your account.  Resolution - Mistyped Password If you simply mistyped your password too many times, your account will automatically have all strikes wiped out after thirty minutes (30) as well as unlocking your account.  Resolution - Expired Password If you are sure you are not misspelling your password, there is a chance that your password may have expired. Passwords expire every 180 days from their last set date, or roughly every six months. If you cannot remember the last time you changed your SCC Password, it likely has expired.  To change your expired password, you can reset it manually by using the Password Reset Portal.  Simply use the "Forgot Password" option, and follow the onscreen instructions to reset your password. Do note that after changing a password, it can take up to five (5) minute to sync to all SCC Services.  Resetting a password WILL NOT clear the Account Lock your account is under; you will still have to wait for the 30 minute period to clear before you can log in.  For more information about how to reset your password, view this article. If you still have issues accessing your account, please create a Help Desk Ticket. 

What is SCC Alert? SCC ALERT is a mass notification system that enables SCC students, faculty and staff to receive alerts and updates about weather-related class cancellations as text messages on cell phones or via email.  The College recommends that all students register. No advertisements are sent to the registered phones and students’ information is not shared with or sold to third parties. SCC Alert is an opt-in service, and are under no obligation to sign-up for this service, and are free to opt-out of receiving messages at any time.  Prerequisites: Students: Have your 10 digit ID number available. This number is found in your Credentials Email, on your Student ID card, and on your schedule. This is your recommended username for SCC Alert. Staff and Faculty: It is recommended that you use your SCC user ID as your username. All Users: Know the name of your cell phone provider and have your cell phone with you and turned on when registering. Registering: SCC Alert Sign Up Page: https://salemcc.edu/scc-alert/register Fill in your username (Student ID for students, employee login for employees), first and last name. Create a password following the on-screen password policy (Minimum 10 characters, Maximum of 20). Check the "I agree to terms of use" button Press Create Account You will now be presented a screen where you can enter in your cellular carrier, your cell phone number, and/or your email address(es) that you would like to be alerted at. If your cellular carrier is not available on the drop-down list, select "Default" as  your carrier. When you enter an SMS number, you will receive a validation code to verify you are signing up for the service. Unless you validate the code, you will not receive alerts to that number.  When you enter an email address, you will receive a validation email to verify the service. Unless you validate the email, you will not receive alerts to that address.  Once your chosen methods have been validated, you will receive all future SCC Alerts, when and if necessary. 

Issue: My SCC Account has been disabled and I'm no longer able to access my email / information / etc.. Reason: All SCC Accounts are disabled after one academic year of non-attendance. This is why it is highly recommended that you only use your Student Email account for school related activities, and not to tie any services to that account. These accounts include but are not limited to: Office365 Student Email Canvas Self-Service I Want To Take Courses Again! If you're looking to continue your education at SCC, great! All you will need to do is re-apply to the college. Once the Admissions team has processed your application, your account will get re-enabled.  Note that there will be no automated email telling you that your account has been re-activated. Please speak with your Advisor to check on the status of your account. Your account will likely have the password expired, and will need to be reset.  To review how to reset your password, click here. If you have any further questions, please contact the Help Desk.  

Why Multi Factor Authentication In order to comply with federal law regarding secure communication in higher education, Salem Community College requires all students to use Multi Factor Authentication to access the Online Services Portal, regardless if they are on campus, at home, or traveling. This article describes how to register for Multi Factor Authentication. Multi Factor Authentication is a security layer that helps protect your account(s) from malicious actors gaining access, by providing a unique one time passcode (Also known as an OTP) necessary to complete a sign in to a service. This unique code is only valid for a specific period of time, and requires a separate delivery method to the end user. Each time you log into the Online Services Portal you will enter a unique code. This prevents a malicious actor from any location in the world from gaining access to your account, as they would require access to your secondary method. This unique code (or OTP) is generated using a mobile authenticator application such as Google Authenticator. or you may instead opt to receive a text message instead (Cell coverage not guaranteed on campus). Students may register for one or both methods, but must utilize at least one. Mobile Authenticator Apps generate OTPs locally on the device; no network connections are required. Text based OTPs require some sort of network connection to receive the generated OTP. To learn how to register for Multi Factor Authentication, simply follow the directions below.  Registering for Multi Factor Authentication (click to skip to appropriate section) A. Google Authenticator B. Text Message Setting up Google Authenticator Prerequisite - Two Devices Required  When setting up Google Authenticator as a Multi Factor Authentication method, you must start the process (Step #1) from a computer or device other than your smart phone. This is required since you will need to use your Smart Phone with the Google authenticator app to scan a QR code.  Prerequisite  - Download the App Google Authenticator is the recommended and supported authenticator application for Salem Community College. You may use another authenticator application, but we do not provide troubleshooting support for other applications. Having an authenticator application installed on your smart device is a required prerequisite to starting the 2FA registration process. The rest of this article will assume you are using the recommended and supported application, Google Authenticator. You may download Google Authenticator for your smart device from the following locations: Android Play Store Apple App Store Once you have the Google Authenticator app on your device, you are ready to begin registering for Multi Factor Authentication.  DISCLAIMER - Transferring OTPs to New Smart Devices Be aware, if you get a new smart device, and have the ability to transfer your data from your old device to your new device, that the Google Authenticator App will transfer over, but the registered OTPs DO NOT TRANSFER.  You must manually export and import your registered OTPs from your old device to your new device. To learn how to transfer your OTPs from your old device to your new device with Google Authenticator, view this article: How do I transfer OTPs to a new Device? If you no longer have access to your old device, please contact the Help Desk for support. Step 1 - Sign Into Online Services Portal Click the Online Services Portal tile on the Current Students page on the SCC Website. Enter in your credentials, using your Student ID Number as your username and your current password. If you are a new student, and did not yet change your TEMPORARY password  from your credentials email, do not attempt this process. Follow the steps in the Credentials Email to reset your password, then return to this article.  See Figure #1 for reference Figure #1 - Enter in Your Credentials Step 2 - Select Mobile Authenticator Upon logging in, you will be presented with the option to enroll in at least one of the two options: Mobile Authenticator or Phone. Select Mobile Authenticator and select continue. See Figure #2 for reference.  Figure #2 - Select Mobile Authenticator and select "Continue" Step 3 -  Select your Smartphone Type After Selecting "Continue", you will be prompted to select your phone type, as well as an "Entry Description".  The "Entry Description" field is how the One Time Passcodes that are generated will be titled in your Authenticator App.  This guide will assume that you leave it as default.  Once you have selected your phone type and make any changes you, select "Continue".  See Figure #3 for reference. Figure #3 - Phone Type and Entry Description Step 4 - Scanning the QR Code The next screen will present you a uniquely generated QR Code for you (DO NOT SCAN FIGURE #4).  In Google Authenticator, select the "+" icon in the lower right hand corner. Select the "Scan a QR code". At this point, you may be asked to give the Google Authenticator App permissions to your device's camera; allow it to do so.  Hold your Smart Device up to the screen to scan the QR Code. In your app, you should now see the Entry Description in the list, along with a six digit number underneath it. Enter this number without spaces into the Online Services Portal screen as shown in Figure #4, then select continue. Do note that the number displayed is time limited to 30 seconds; if the code expires before you submit, you must use the newly generated code.  Figure #4 - Scan the QR Code with your Smart Device, and then enter in the six digit code without spaces in the field. Step 5 - Log In Provided the code was entered correctly, you will be presented with a Mobile Auth Enabled Successfully screen (See Figure #5). This means you have successfully registered for Mobile Authenticator Multi Factor Authentication. Click the "Continue logging in" link to return to the sign in portal. You will be return to the sign in page, and automatically asked for a 2ND Factor / One Time Passcode entry. Enter in the six digit number from your specific entry (Keep in mind if it's about to expire or not).  Once you have successfully submitted the OTP, you will be logged into the Online Services Portal and able to access any of the tiles as normal.  Figure #5 - Mobile Authentication Registration Successful Setting up Text Message OTPs Disclaimer - Cell Coverage The college cannot guarantee that cell coverage for every provider is available while on campus, at home, or travelling. Using a Text Message as your primary authentication method may result in you being unable to receive the text message in a timely fashion if cell coverage is insufficient in your current location. The college will not be responsible for any missed assignments as a result of being unable to log in due to insufficient cellular coverage to submit an assignment.  If available, we recommend enabling Wi-Fi Calling on your device when using Text Message OTPs. Wi-Fi Calling allows the use of a Wi-Fi network instead of a cellular connection for calls and texting, ensuring prompt delivery of text messages. Wi-Fi is available throughout the SCC Campus.  The college highly recommends if possible to use a Mobile Authenticator application if you have a Smart Device.  Step 1 - Sign into the Online Services Portal Click the Online Services Portal tile on the Current Students page on the SCC Website. Enter in your credentials, found via your Credentials Email that you received (Note that you must have changed your password before attempting to use the Online Services portal. Failure to change your password before attempting this will result in you being locked out of your account.) See Figure #6 for reference Figure #6 - Enter in your Credentials Step 2 - Select Phone Upon logging in, you will be presented with the option to enroll in at least one of the two options: Mobile Authenticator or Phone. Select Phone and select continue. See Figure #7 for reference.  Figure #7 - Select the Phone option and select Continue Step 3 - Select Your Country and Enter in Your Phone Number You will now be prompted to select the Country of Origin for your Phone number (For most, the default United States is already selected). Once your country is set, enter in your phone number and click "Continue". See Figure #8 for reference.  Figure #8 - Select Your Country and Enter in Your Phone Number Step 4 - Confirm Your Number You will now be asked to confirm your text number, by entering in a test OTP sent to your cellular device. Wait for the text to be delivered, and enter in the six digit number it sends into the box and select "Login". See Figure #9 for reference. Figure #9 - Enter in the OTP that was delivered to you via Text and select "Login" Step 5 - Successful Enrollment Following successful entry of the OTP, you will be redirected to Step #2 for Google Authenticator. This is due to the fact that Google Authenticator is set as the default enrollment profile for Multi Factor Authentication. Once you've reached this screen (See Figure #10), select the "Skip" button, to be returned to the sign in screen for the Online Services Portal (See Figure #6). Proceed to login as normal, and be sent a new OTP to login.  If it keeps prompting you to register for a Mobile Authenticator App, refresh the page.  Figure #10 - Select the "Skip" option.