My Account is Locked Out!

Issue

You are attempting to sign into the Online Services Portal and have received five strikes, locking your account.

You are attempting to sign into an SCC computer and have entered in your password incorrectly too many times, locking your account.

Resolution - Mistyped Password

If you simply mistyped your password too many times, your account will automatically have all strikes wiped out after thirty minutes (30) as well as unlocking your account.

Resolution - Expired Password

If you are sure you are not misspelling your password, there is a chance that your password may have expired.

Passwords expire every 180 days from their last set date, or roughly every six months. If you cannot remember the last time you changed your SCC Password, it likely has expired.

To change your expired password, you can reset it manually by using the Password Reset Portal.

Simply use the "Forgot Password" option, and follow the onscreen instructions to reset your password. Do note that after changing a password, it can take up to five (5) minute to sync to all SCC Services.

Resetting a password WILL NOT clear the Account Lock your account is under; you will still have to wait for the 30 minute period to clear before you can log in.

For more information about how to reset your password, view this article.

If you still have issues accessing your account, please create a Help Desk Ticket.